Video Issues

We’re having a problem that is causing videos not to render properly when uploaded. We’re working on it and hope to have the issue resolved soon. Will keep you posted.
Update (11.8.08 | 12:56am): Video is back on - problem resolved. Thanks to Josh and JV for staying late tonight.

Photo Stories - problems with dial-in number

You may experience problems when dialing in to create a photo story. If so, when calling the 800 number, you’ll be greeted with the following message – “We’re sorry, due to heavy calling we cannot complete your call at this time.  Please hang up and try your call again later.”
We’re working to fix the issue [...]

Family Trees service going down for 30-45 min tonight

At about 11:00PM PST tonight we’ll be working on the tree service. Should be back up w/in an hour.

Release #19 - New Features Added…

10 New Site Themes Added

Add one of our 10 new themes to your myfamily.com site. Just click on the ‘Change Site Theme’ link on any site you administer.
Free Themes:
Blue Leaf, Green Leaf, White
[...]

Release #17 - New Features Added Today

Recurring Events
When you create a new Event on your myfamily.com site, you can set it to recur once every month or every year. So if you’re adding birthdays, anniversaries or holidays to your site, just select a Yearly reoccurance and a new iteration of the Event will be automatically created every year. You won’t have [...]

SnapGenie outage.

We’ve been having some issues with our SnapGenie feature. If you have already created SnapGenie’s, they should play just fine, but creating new ones is at issue. We’re sorry for the inconvenience and hope to have things working once again soon. We’ll post an update.
UPDATE: 5/23 — Whew!! We had a significant hardware malfunction with [...]

New functionality added today

Today we added the following new features to myfamily 2.0:
1. Invitation Permissions - Site admins can now select what types of users can invite people to their site. To try it out, login to your site and go to Site Settings then to the Administrator Settings tab. (Of course only admins will be [...]

We’ve Been Nominated for a Webby Award!

Hey everyone, we just found out that myfamily.com has been
selected from over 10,000 entrants as a finalist for a 2008 Webby Award!
As a nominee, our site is now competing against 4 other nominees in the
Family/Parenting category for the 2008 Webby Award, and the 2008 Webby
People’s Voice Award.
While the Webby Award is selected by the International [...]

“Mistakes are a fact of life. It is the response to error that counts”

A little over a year ago we announced that we were building a new version of myfamily.com (dubbed “myfamily.com 2.0″). We talked about why we were doing this and outlined our goals. And while we have been building 2.0, we have learned some very important things from you about the value of 1.0, and why [...]

Getting back on track

Obviously it’s been a while since we’ve had a fresh post here on the blog. We’ve been working very hard for the past few months to improve our planning and development processes, and I think we’re finally starting to hit our stride. I’m not trying to say that we don’t still have a [...]